Motrileños are getting better and more efficient at officially complaining… or rather, at being aware of their rights and defending them where necessary.

The Consumer Office reports that most complaints are aimed at Internet and telephone providers, with housing and banking following. And of course, recently the number of complaints about the hikes in the electrics rate has sky-rocketed.

Consumer Inspector, Amalia Roa, during World Consumer Day, said it was important that all citizens be fully informed of their rights, and to know exactly what tools were available to them to defend those rights, and that not only consumers but businesses too need to understand this.

While I certainly agree, I don’t think it will any time soon end the all-too-common practice of abusive commercial strategies, which are committed in a flash, whereas formal complaint and hopeful settlement slash reimbursement can take years full of sweat, money and frustration.