Microsoft Service Scam

Thursday, September 5, 2019
By Hugh MacArthur

SPN Microsoft Service ScamThe Guardia Civil Head Quarters in Coruña has issued a warning to online users concerning a Microsoft Service scam.

There are two ways that the scammers use to get into contact; either by calling you directly or by putting a warning, pop-up window with a contact number to call.

The fraudsters phone up pretending to be the Service Department of Microsoft. When the victim answers the call he is addressed in English or Spanish, depending on the nationality of the victim.

They claim that your computers/tablets are at risk and require urgent attention, which involves taking certain steps to allow them remote access to your device in order to solve the problem.

Of course, once they have access to the device, then they have access to all your sensitive data, such as passwords, banking details etc.

But it doesn’t stop there because they also leave a bug on your system to slow it down or even causing it to freeze. They then ask for a payment to unblock your computer.

SPM Microsoft ScamHowever, Microsoft states that they will never contact you unless you contact them first. In other words it’s like the gasman scam; Repsol will not send anybody out unless you ask them to, so if you get a ‘gasman’ knocking on your door and you haven’t asked for one, don’t let them in.

The bottom line is, never, ever, give somebody remote access to your computer unless you known them personally or you are 100% sure of their credentials.

Anyway, here’s the Microsoft text on this scam:

“Scammers may call you directly on your phone and pretend to be representatives of a software company. They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company. They can then ask you to install applications that give them remote access to your device. Using remote access, these experienced scammers can misrepresent normal system output as signs of problems.

Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call. They can also put your browser on full screen and display pop-up messages that won’t go away, essentially locking your browser. These fake error messages aim to trick you into calling an indicated technical support hotline.”

The information quoted above and other advice from Microsoft can be found by following this link.

(News: Spain)

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