The Swedish furniture giant, IKEA has tightened its return policy and will no longer accept goods back, if they have been taken out of their packaging! *Gasp!*

Yes, the gloves are off, so it’s not good taking a cupboard out of its box, trying to assemble it, failing miserably and then taking it back expecting to get a refund. No way, Jose, as they say in Swedish… Actually, they say Aldrig i livet! or just punch you in the gob. Fair!

So the changes to Returns & Packaging are:

* No unboxing: Products must remain in their original packaging, unopened, and with all labels intact.

* Strict furniture rules: Customers must carefully check product measurements before buying because unboxing revokes IKEA’s 365-day return policy.

* Circular Market: Items bought in the Circular Market (where IKEA gives furniture a second life for gift cards) can no longer be returned.

* Home pickups: IKEA can refuse a pickup if the box is damaged, and home refund processing time increases from three to seven working days.

Well, that’s what our clever Scandinavian folks say but what about Spanish Organización de Consumidores y Usuarios?

The consumers’ rights organisation noted that the company can set its own commercial terms if they are transparent and lawful. However, the OCU distinguishes commercial policy from the legal right of withdrawal:

Right to test: Opening or assembling a product to check its features does not automatically void the right of withdrawal, though excessive use may lead to a proportional reduction in the refund.

14-day online window: For online or phone purchases, consumers have 14 calendar days to withdraw from the contract without the need for justification.

(News: Spain)

Keywords: IKEA’s Return Policy, Package Removal, Not Accepted

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